Explore STAR Warranty
In continuing our effort to be the best we can possibly be, Explore Scientific introduces the Explore
STAR Warranty, an unprecedented program for
complete customer satisfaction; exclusive Fully Transferrable Unlimited
Anytime Free Service; and for Repurposing Product from our trade-up program. Now, every new Explore Scientific branded product is eligible for the Explore STAR Transferrable North America Unlimited Lifetime Product Warranty
program. All previously purchased Explore Scientific products require a
re-certification. Simply contact Customer Service to make arrangements.
We take great pride in designing each of our products with the
goal of providing you superior quality optical and mechanical astronomical
equipment. In addition, we use high-quality parts and the latest assembly and
quality control techniques to ensure the reliability and long life of our
Our reputation rests on our steadfast pursuit of this policy in
the astronomy arena for the amateur, for the professional and for the
educational markets. At Explore Scientific, we are committed to investing in
research that continually gives rise to new technologies for improving our
When you purchase any product from Explore Scientific we encourage
you to compare it, as we do, to competitive products for quality, performance,
aesthetics and price. We believe that this process will enhance your
appreciation of the product you select.
ALL Explore Scientific Products: include Limited North America One Year Warranty. New
products are eligible for extendable Explore STAR Transferrable North America
Unlimited Lifetime Product Warranty when registered within the first 60 days.
All previously purchased Explore Scientific products require a
Third-Party Products: Warranty is provided by Third Party Manufacturers and
is limited to their coverage.
Standard Explore Scientific North America Limited Warranty is ONE (1) year, however, when new product is registered within 60 days of
purchase, it is covered under the Explore STAR Transferrable
North America Unlimited Lifetime Product Warranty program. All Explore
Scientific's warranties are limited to the original owner, unless said owner has registered the product
with Explore Scientific and has successfully transferred the product
registration to the new owner under the Explore STAR Transferrable
North America Unlimited Lifetime Product Warranty program.
(Original owner may include person receiving brand new product
as a gift). Previously purchased product may receive the Lifetime Warranty by
going through a re-certification process. Contact Customer Service to make
arrangements for this opportunity.
Anytime Free Service
Anytime an Explore Scientific branded product with the Explore STAR warranty needs adjustments, cleaning, or collimation, we will do
this service for free, provided that the product is registered. Here's how: You
drop it off and pick it up, or provide round-trip shipping and we will provide
our professional service at no charge!
Repurposing: Our Exclusive Product Trade-Up Program
As an owner of an Explore Scientific product, you may find it is
time to grow in your exploration and you would like to trade up for a higher
performance product. This program is for Explore Scientific products purchased
from authorized North America dealers or direct from us. If and when you are
ready to trade-up, contact our Customer Service Team and we will get this
Register and transfer warranty at: http://explorescientific.com/customerservice/productregistration.php
For full details, please refer to
If you discover that you have a problem with any Explore Scientific branded
product, please contact Explore Scientific Customer Service at 1-866-252-3811. As long as the
product is registered, your Explore Scientific branded product is covered.
We at Explore
Scientific offer our best wishes for many years of enjoyable stargazing.