If you are not completely satisfied with your purchase from the Hands on Optics, for any reason, just return the item(s) in NEW condition with all original packaging, within 10 days for a prompt refund. Shipping charges are not reimbursed.. If your order was received damaged or defective, contact Hands on Optics before returning. In addition to our 10-day return policy, many products of our are covered by manufacturers' warranties. If you would like to receive a copy of the warranty for any product, please call or write for details.
For our customer's safety, Hands on Optics retains no electronic versions of credit card, confidential or customer information. No customer information is in computers connected to the internet. Hands on Optics does not share, sell or otherwise distribute any customer furnished information, including emails and addresses.
How to Order
- By Phone
Call Toll Free 1-866-726-7371 (1-866 Scopes1.) Phone hours are 10 AM to 6pm Monday through Saturday. Emails are picked up 24/7 at firstname.lastname@example.org. We apologize if you get our message service. If you do get a message, please leave your name and a number and we will be happy to call you back when we open. You may charge your purchase to your MasterCard, VISA, Discover, AmEx and PayPal by phone or use our secured server.
- By Fax
Fax to 301-482-1779. Faxes are received 24 hours a day, 7 days a week. Charge your purchase to your MasterCard, VISA, AmEx, Discover or PayPal. and include an authorizing signature.
- By Mail
. Mail completed order from to Hands on Optics, 26437 Ridge Rd. Damascus, MD 20872. Charge your purchase to your MasterCard, VISA, AmEx, Discover, PayPal, or send a personal check or money order payable in USA FUNDS ONLY. Please do not send cash!
Pricing or Typographical Errors
While Hands On Optics strives to provide accurate product and pricing information, pricing or typographical errors may occur. Hands On Optics cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Hands On Optics shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mispriced, Hands On Optics may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.
Please note that there may be certain orders that we are unable to accept and must cancel. Hands On Optics reserves the right, at our sole discretion, to refuse or cancel any order for any reason. For your convenience, you will not be charged until your payment method is authorized, the order information is verified for accuracy and your order is shipped. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge.